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Arif Khan Joy
"I grow businesses two ways — keep customers in, bring new ones in."
500K+
Corporate Deals
350K+
Lead Conversion
55K+
Followers Grown
100K+
Learners Served
Professional Summary
Results-driven Customer Success & Operations professional with 3+ years of experience in EdTech and IT industries, targeting a Customer Success Manager role. Proven ability to manage 100+ daily learner interactions, coordinate cross-functional teams, and directly contribute to revenue. Experienced in customer onboarding, churn prevention, team operations management, KPI reporting, and social media growth.
Professional Experience
Executive, Support & Operations
Learning Bangladesh
July 2026 - Present | Dhaka, BD- Coordinate and manage cross-functional team operations - assigning tasks and ensuring targets.
- Report directly to top management with operational updates and KPI insights.
Learner Success & Data Intelligence Officer
Learning Bangladesh
April 2026 - June 2026 | Dhaka, BD- Conducted 20-25 outreach calls/day to engage 100,000+ learners.
- Drove customer satisfaction targeting 50+ reviews and 15+ video testimonials/month.
Customer Support Executive
Learning Bangladesh
June 2025 - March 2026 | Dhaka, BD- Managed 100+ daily customer interactions resolving simple issues within 2 hours.
- Streamlined support operations enabling team reduction from 5 to 3.
Digital Marketing Trainer
Shooting Star Ltd.
Sep 2024 - Mar 2025 | Chattogram, BD- Delivered 132 training sessions across 2 batches.
- Mentored participants in digital skills building confidence and employability.
Skills & Tools
Customer Service
Complaint Handling
Escalation Management
Active Listening
Customer Onboarding
Churn Prevention
Customer Retention
NPS/CSAT
Query Resolution
Operations & Management
Team Coordination
Task Assignment
Performance Reporting
Stakeholder Management
Cross-functional Communication
KPI Tracking
CRM & Systems
SmartComm CRM
OTMS Ticketing
Lead Management
Tele-Sales
Data Entry
Excel & Google Sheets
Digital & Soft Skills
Problem Solving Under Pressure
Time Management
Data-Driven Reporting
Facebook Ads & SEO
Social Media Management
Affiliate Program Management
WordPress
Canva